Refund Policy

Free Tier

Portico offers a free tier with no payment required. There is nothing to refund on the free tier.

Paid Subscriptions

All paid subscriptions are billed through Paddle, our Merchant of Record. Subscriptions renew automatically at the end of each billing cycle (monthly or annual) unless cancelled before the renewal date.

Cancellation

You can cancel your subscription at any time from your account settings. When you cancel:

• You retain access to paid features until the end of your current billing period.
• Your account is not deleted — it reverts to the free tier when the paid period ends.
• No further charges will be made after cancellation.

Refunds

We offer a full refund if you request one within 14 days of your initial subscription purchase or within 14 days of an annual renewal. To request a refund, email us at support@portico.run with your account email and the reason for your request.

Refunds are not available for:

• Monthly renewals (cancel before renewal to avoid the next charge).
• Requests made more than 14 days after the initial purchase or annual renewal.

Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days.

Lifetime Purchases

Lifetime plans are one-time purchases, not subscriptions, and the 14-day subscription terms above do not apply to them. A lifetime purchase carries a 30-day money-back guarantee, counted from the date of purchase. To request a refund, email us at support@portico.run with your account email within those 30 days.

• Refunds on lifetime purchases are full refunds. We do not issue partial refunds on them.
• Refunds are processed by Paddle and typically appear on your statement within 5–10 business days.
• A refund revokes the lifetime plan. Your workspace reverts to the free tier and your data stays in place.

Full terms for lifetime plans are on the lifetime deal terms page.

Contact

Questions about refunds? Contact us at support@portico.run.