Support

Email Us

For bug reports, feature requests, or questions about Portico:

support@portico.com

Frequently Asked Questions

How many onboardings can I send?

It depends on your plan. Free includes 3 active onboardings per month, Starter gives you 25, Pro gives you 100, and Business is unlimited. An active onboarding is one that hasn't been completed or archived yet. If you need more, you can upgrade anytime from your account settings.

How does billing work?

Portico uses Stripe for all subscription billing. You can pay monthly or annually (annual plans save 20%). There are no contracts — cancel anytime from your account settings and you'll keep access until the end of your billing period. No cancellation fees.

Can I add team members?

Yes. Every Portico plan includes unlimited team members at no extra cost — including the Free plan. There is no per-seat pricing. Invite your entire team from the workspace settings page.

How does custom branding work?

On Pro and Business plans, you can replace Portico's default branding with your own. Upload your logo, set your brand colors, and optionally connect a custom domain so your client portal lives at your own URL. Your clients see your brand, not ours.

Is my data secure?

Yes. Portico is hosted on Supabase with all data encrypted at rest and in transit. We are GDPR compliant and never sell or share your data with third parties. See our Privacy Policy for details.

What happens when my trial ends?

Portico offers a 14-day reverse trial. You start with full Pro features — no credit card required. When the trial ends, your account moves to the Free plan automatically. You keep your data, your team, and 3 active onboardings per month. Upgrade to a paid plan anytime to unlock higher limits and Pro features again.

Subscription Details

Free: $0/month — 3 active onboardings, unlimited team members, intake forms, document collection.

Starter: $39/month — 25 active onboardings, e-signatures, client payments, automated reminders.

Pro: $79/month — 100 active onboardings, custom branding, client portal, API access, Zapier integration.

Business: $149/month — unlimited onboardings, white-label, priority support, dedicated onboarding assistance.

All plans include unlimited team members. Subscriptions are billed through Stripe and can be cancelled anytime from your account settings.